Firebox Outdoors will not be responsible for packages lost or stolen once tracking shows delivered. If there is any concern of packages being lost or stolen please leave a note in step 5 of the checkout indicating "signature required". Fee may apply.
Due to the fact that our site lacks the sophistication to charge shipping based on each items weight and size we use a flat rate system. We generally subsidize the shipping costs of most orders however, for very small items that cost less to send than the flat rate charged we refund the difference between what was charged and our actual cost.
We try to ship everything the same day we receive your order. You'll receive a confirmation email when your order ships. If we're back-ordered more than a few days we'll notify you via email. All shipping is calculated based on a single flat rate regardless of order size.* On small orders where our cost is lower than what you were charged, we will issue a refund for the difference.
USA (To a shipping destination in the United States, including Hawaii, Alaska and Puerto Rico)
- USA SHIPPING ($5) : 2 - 7 day delivery
- Free for orders $37 or more
- USPS ($20): Generally 6-10 day delivery. (As standard practice we refund shipping charges that exceed our costs.)
INTERNATIONAL (To a destination outside of North America)
- REGULAR ($25): 10 - 30 day delivery non-guaranteed (As standard practice we refund shipping charges that exceed our costs.)
Note: Depending on your location outside the United States, additional customs fees, duties and taxes may apply. Please check with your local customs office.
*Some items may require additional shipping when ordered internationally (we will contact you with a quote).